Refund and Return Policy

Safeiona Refund & Return Policy

Effective Date: 26/09/2025
Website: https://safeiona.com
Contact Email: Safeiona.help@gmail.com
Business Address: Safeiona, Madrid, Spain

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our organic products. All purchases from Safeiona are covered by a 30-day guarantee starting from the delivery date shown on the carrier’s tracking information.

2. Eligible Returns

To qualify for a refund or exchange, the following conditions must be met:

  • The product must be returned within 30 calendar days of delivery.

  • Items must be unused or very lightly used, in perfect condition, and returned with the original packaging, accessories, manuals, and any promotional items received.

  • Any product showing significant wear, damage, or missing parts may be denied a refund or charged a restocking fee at Safeiona’s discretion.

3. Returns for Personal Preference (“Change of Mind”)

If you wish to return an item for reasons unrelated to product defect (e.g., you changed your mind, ordered the wrong item, or no longer need the product):

  • You are responsible for all return shipping costs.

  • Return shipping must be sent to the location that will be provided after you contact us at Safeiona.help@gmail.com.

  • We recommend using a trackable shipping service and purchasing shipping insurance. Safeiona is not responsible for lost or damaged return shipments.

4. Returns for Defective or Damaged Products

If your item arrives damaged, defective, or not as described, we will gladly issue a full refund or replacement at no additional cost to you.

  • You must notify us within 30 days of delivery by emailing Safeiona.help@gmail.com.

  • Include clear photos or videos showing the defect or damage, along with your order number and a brief description of the issue.

  • Once we verify the evidence, we will issue a full refund automatically or arrange a replacement at your request.

  • In some cases, we may request that the product be returned; in such cases, Safeiona will provide a prepaid return label.

5. Refund Process

  • Refunds will be issued to the original method of payment within 5–10 business days after we receive and inspect the returned product or verify the defect.

  • Depending on your payment provider, the funds may take additional time to appear in your account.

6. Non-Returnable Items

For health and safety reasons, certain products may be non-returnable if they have been opened and used (e.g., personal care or consumable items). Such restrictions will be clearly indicated on the product page when applicable.

7. Legal Rights

This policy is governed by the laws of Spain.
Nothing in this policy affects your statutory consumer rights under applicable European Union or Spanish law.

8. Contact Information

For all return and refund inquiries, please contact:

Safeiona Customer Support
📧 Email: Safeiona.help@gmail.com
🌐 Website: https://safeiona.com
📍 Address: Madrid, Spain

Important Notes

  • Safeiona reserves the right to refuse returns or issue partial refunds if the product does not meet the conditions stated above.

  • By completing a purchase on https://safeiona.com, you agree to the terms of this Refund & Return Policy.